Shipping Information
What is My Order Status?
When logged in, click the “My Account” link at the top left of the screen, then click on “My Orders” to see individual order status.
Status Definitions:
- Awaiting Processing: The order is waiting to be sent to ZOLL
- Processing: This order is imported into our system
- Awaiting Shipment: The order has been processed and is awaiting shipment
- Pending: There is a delay in your order being processed by our system.
- Shipped: This order has been shipped.
- Awaiting Approval: If approvals are active on your account, the order is pending approval from an authorized approver from within your organization.
- Rejected: If approvals are active on your account, the order has been rejected by the authorized approver from within your organization.
HOW DO I TRACK MY ORDER?
When logged in, click the “My Account” link at the top left of the screen, then click on “My Orders”, select View Order, click Order Shipments and then click the Tracking Number; you will be redirected to the UPS website.
MY ORDER NEVER ARRIVED/ITEMS WERE MISSING FROM MY SHIPMENT?
Please note we ship from multiple locations, it is possible all items on your order will not ship together. Shipping notifications with tracking information are sent within 24 hours of shipment. If after confirming all items have shipped and you still have not received your items or if items are missing, please contact Customer Service for assistance.
HOW MUCH IS SHIPPING?
Shipping costs will be added at the time of invoicing and are calculated at the time of shipment and are based on the size, weight, dimensions and destination of the shipment. All orders with a pre-tax total of $150 or more will receive free shipping (excluding HI and AK).
WHEN WILL MY BACKORDER ARRIVE?
Backordered items will ship as soon as stock becomes available, if you need the item immediately, please contact Customer Service for assistance.
Order Information
HOW DO I MAKE CHANGES TO MY ORDER?
Please contact Customer Service for assistance. Please have the web order ID or order confirmation number available. Please note that once an order has shipped, the order cannot be changed or updated.
ORDER HISTORY INFORMATION.
Order history will only be available for orders placed directly on the ZOLL Webstore, orders placed via any other method will not be displayed. The order history is specific to the user login and will not display orders from other users. Contact Customer Service for information for any additional order information.
Product Returns
I RECEIVED THE WRONG PRODUCT.
If you feel that you have received the wrong product, please contact Customer Service for assistance.
WHAT IS YOUR RETURN POLICY?
Please see our Terms & Conditions for complete details regarding our return policy. Return Policy
HOW DO I RETURN PRODUCT?
Please contact Customer Service to receive return authorization and instructions.
Payment/Invoicing Information
WHAT ARE MY PAYMENT OPTIONS?
During checking out, you may select Purchase Order or Credit Card as a payment option. When selecting Purchase Order, you will be prompted to enter a purchase order number, this is a required field. If your organization does not use purchase orders, you can enter any text you want to appear on the invoice. ZOLL’s default payment terms under this option are NET 30 DAYS.
When you select Credit Card, you will be prompted to enter your credit card information. Please note text entered into required field “Credit Card Reference Info”.
ABOUT SALES TAX.
Sales tax will be charged unless the specific shipping address is registered as tax exempt in our shipping system. If your order has tax charged and the shipping address is tax exempt, please contact Customer Service to correct this order and email a copy of your tax exemption certificate to [email protected].
When a new shipping address is created during the checkout process, sales tax WILL be charged on the order. Contact Customer Service as above and email your tax exemption certificate to [email protected].
WHEN WILL MY CREDIT CARD BE CHARGED
Your credit card will be charged once the order has shipped. Please note, if your order ships from multiple locations, your card will be charged the dollar amount due for that particular shipment; this could result in more than one charge per order depending on how many shipments there were.
I HAVE A QUESTION ON PRICING AND OR CHARGES
Please contact Customer Service to review your order in more detail.
INVOICING, PAID RECEIPTS AND INVOICE PAYMENT
To request an invoice or paid receipt,Please email [email protected].
To pay an invoice, visit Pay Invoice.
Webstore Communications
I AM NOT GETTING EMAIL MESSAGES FROM THE WEBSTORE
Please make sure emails from the Webstore are not in your junk/spam email folder. If so, right click on the message and select ‘Not Junk’, or the equivalent action depending on your email program.
We are also seeing some customers with spam filters in place from their IT departments blocking the messages.
If the emails are not in your junk folder, please work with your IT department to whitelist any email with zoll.com as the sender.